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FAQ

Ordering

Do you offer any discounts or promotions for bulk or team orders?

Absolutely! We understand the needs of teams and bulk orders, and we're happy to accommodate them. For inquiries regarding bulk orders or team purchases, please reach out to our team at hello@standoutpickleball.com.

We'll be glad to assist you and provide any available discounts or promotions tailored to your specific needs.

Can I find StandOut Pickleball paddles in retail stores or only on your website?

Currently, StandOut Pickleball paddles are exclusively available for purchase on our website. We have chosen to maintain direct control over the distribution process to ensure the highest level of quality and customer service. By eliminating the middleman, we can offer competitive pricing and maintain a direct connection with our customers. Stay tuned for any updates regarding retail partnerships in the future.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

Reach out to us at hello@standoutpickleball.com

What is your return/exchange policy for paddle purchases?

For paddle orders placed on StandOutPickleball.com, we offer a 30-day "Love it or Return it" policy. If you are not completely satisfied with your paddle(s), you can return them for a full refund, excluding shipping costs, no questions asked. We value your feedback, and any questions we ask will be solely to enhance our product and customer experience.

Please note that all other items (balls, apparel, etc.) must be in new and unused condition to be eligible for a return and must be sent back within 30 days of purchase to qualify for a refund.

After the initial 30-day period:

If 30 days have passed since your purchase, we trust that you're enjoying your new paddles and making great shots on the courts. However, in case you encounter any workmanship or manufacturing issues, StandOut Pickleball warrants the paddles to be free from defects in workmanship and materials for a period of 6 months from the date of receipt of the original purchase in the United States and Canada. This warranty is only valid for the original purchaser and is non-transferable. Please note that the warranty does not cover replacement paddles.

The warranty is void under the following conditions:

  1. Normal wear and tear.
  2. Damage caused by improper usage, such as striking the ground, other paddles, or any object other than a pickleball.
  3. Negligence, acts of nature, or accidents.
  4. Wear and fading of graphics.
  5. Use in commercial applications or rentals.
  6. Modifications or repairs made to your paddle.
  7. Purchasing from a non-authorised StandOut Pickleball dealer.
  8. Purchasing a used paddle.
  9. Winning the paddle in a promotion or competition.
What is your warranty policy for paddle purchases?

At StandOut Pickleball, we stand behind the quality of our paddles. Our paddles are warranted to be free from defects in workmanship and materials for a period of 6 months from the date of receipt. This warranty is non-transferable and applies only to the original purchaser. Please note that the warranty does not cover replacement paddles.

Please be aware that the warranty is void under the following conditions:

  • Normal wear and tear
  • Damage caused by improper usage, such as striking the ground or other paddles, or any use other than for pickleball
  • Negligence, acts of nature, or accidents
  • Wear and fading of graphics
  • Commercial or rental usage
  • Modifications or repairs made to the paddle
  • Purchasing from a non-authorized StandOut Pickleball dealer
  • Purchasing a used paddle or not being the original purchaser
  • Paddles won in promotions or competitions

If you encounter any workmanship or manufacturing issues with your paddle after the initial 30-day return period, please contact us, and we will assist you in resolving the issue.

Quality

Are StandOut Pickleball paddles approved for tournament play?

Yes, StandOut Pickleball paddles are approved for tournament play. They meet the standards set by the governing bodies of pickleball, such as the USA Pickleball Association (USAPA) and other relevant organisations.

How do StandOut Pickleball paddles' performance and control differ to what else is on the market?

StandOut Pickleball paddles are crafted with a meticulous attention to detail, incorporating elements of aviation engineering to deliver exceptional performance and control on the pickleball court. Our paddles are designed with innovative shapes, advanced technology, and precise engineering techniques to optimise grip, spin, and responsiveness. By leveraging the expertise of aviation engineers, we have achieved a perfect balance of power, manoeuvrability, and control, allowing players to elevate their game to new heights.

What advanced materials are used in the construction of StandOut Pickleball paddles?

StandOut Pickleball paddles are built using state-of-the-art materials that are carefully chosen to maximise performance and durability. We utilise T700 Japanese Toray carbon fiber, a lightweight and robust material renowned for its exceptional power transfer and responsiveness. This high-performance carbon fiber allows for enhanced shot precision and improved maneuverability on the pickleball court. Additionally, our paddles feature a premium honeycomb polymer core, meticulously engineered to provide the ideal blend of power and control. By incorporating these advanced materials, StandOut Pickleball ensures that every paddle delivers unmatched performance and durability for players of all skill levels.

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